Shipping Policy

Last updated: June 2, 2026

At Stellar Ropa GmbH, we are committed to delivering your order as quickly and reliably as possible.

Processing Time

All orders are processed within 1–3 business days after payment confirmation.

Orders are not shipped or delivered on weekends or public holidays. During periods of high order volume, processing times may be slightly delayed.

If there is a significant delay in shipping your order, we will contact you via email.

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Shipping Destinations

We currently ship to Germany, all European Union member states, Switzerland, the United Kingdom, Norway, and selected international destinations.

If your country is not available at checkout, please contact our customer support at info@stellar-ropa.com.

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Shipping Rates & Delivery Times

Germany

• Shipping Fee: €5.90

• Estimated Delivery: 2–4 business days

• Free shipping on orders over €90

European Union

• Shipping Fee: €12.90

• Estimated Delivery: 4–6 business days

• Free shipping on orders over €170

Switzerland, United Kingdom & Norway

• Shipping Fee: €22.90

• Estimated Delivery: 4–8 business days

International (Rest of the World)

• Shipping Fee: €34.90

• Estimated Delivery: 7–14 business days

• Free shipping on orders over €250

Please note that delivery times are estimates and may vary depending on destination, customs procedures, carrier operations, and seasonal demand.

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Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email containing a tracking number.

Please allow up to 48 hours for tracking information to become available.

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Customs, Duties & Taxes

Orders shipped outside the European Union may be subject to customs duties, import taxes, and handling fees imposed by the destination country.

These charges are the responsibility of the customer and are not included in the product price or shipping costs.

Stellar Ropa GmbH is not responsible for delays caused by customs clearance procedures.

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Incorrect Shipping Information

Customers are responsible for providing accurate shipping information at checkout.

Stellar Ropa GmbH cannot be held responsible for orders shipped to incorrectly entered addresses.

If you notice an error in your shipping details, please contact us immediately at info@stellar-ropa.com.

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Lost or Damaged Packages

If your package arrives damaged or appears to be lost in transit, please contact us within 7 days of the expected delivery date.

We will work with the shipping carrier to investigate the issue and determine an appropriate resolution.

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Delivery Delays

While we aim to deliver all orders within the estimated timeframes, delays may occur due to circumstances beyond our control, including:

• Customs inspections

• Extreme weather conditions

• Carrier service disruptions

• Peak holiday seasons

• Other unforeseen events

Stellar Ropa GmbH is not liable for delays caused by third-party shipping providers.

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Contact Us

If you have any questions regarding shipping, delivery, or your order, please contact us:

Stellar Ropa GmbH
Email: info@stellar-ropa.com

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Thank you for choosing Stellar Ropa.